Ledger Live Wallet — Install, Login & Troubleshoot Ledger® Live

What is Ledger® Live Wallet?

Ledger® Live is the central application for interacting with your Ledger® hardware wallet. Available as Ledger Live Desktop (Windows, macOS, Linux) and the Ledger Live App for iOS/Android, it orchestrates account management, app installation on the device, and secure transaction signing. Importantly, the private keys never leave the hardware — Ledger® Live is a management layer, not custody.

Ledger Live Download & setup

Always download Ledger® Live directly from the official Ledger® website or the platform’s official store. After installation, connect your Ledger® device via a reliable USB cable (or Bluetooth for supported models), follow on-screen prompts to allow the app to detect the device, and add the coin accounts you use.

Ledger Live login — common failures and fixes

There’s no traditional password for Ledger® Live: actions require confirmation on-device via PIN and physical button press. When users report "Ledger Login not working" or "Can't verify Ledger Wallet," typical root causes include outdated firmware, a worn or non-data USB cable, OS driver issues, or app-cache corruption on mobile.

Update Ledger Live and device firmware before troubleshooting deeper.
Swap USB cables/ports; avoid cheap hubs and adapters.
On Windows, confirm drivers are installed. On macOS, check security permissions.
Reinstall the Ledger Live App if mobile behavior persists.

Errors: "Error connecting Ledger account" & app not working

Connection errors are usually environmental — hardware, cable, port, or driver. If Ledger® Live Desktop shows an error, try a different computer to determine whether the issue is with the host. When the Ledger Live App is not working, clear cache and storage or reinstall after backing up any non-sensitive settings.

Security reminder: Your 24-word recovery phrase is the ultimate key. Ledger® support will never ask for it. Never type it into a website or share it with anyone.

Ledger® Account Recovery & 2FA notes

If your hardware device is lost or destroyed, recover accounts using the 24-word recovery phrase on a compatible device. There is no Ledger®-managed 2FA reset — third-party services’ 2FA must be handled by those providers. Ledger® protects access via PIN and seed; recovery is solely the user’s responsibility.

Unable to Ledger® Trezor — migration tips

Moving from Trezor to Ledger® requires deliberate steps. Some users phrase this as "Unable to Ledger® Trezor" when they hit compatibility or seed-format issues. Use coin-specific migration tools or export and sweep funds in a secure way — never paste seed phrases into online forms.

Frequently Asked Questions

How do I safely download Ledger® Live?

Download only from the official Ledger® site or official app stores. Verify the domain and avoid third-party links.

My Ledger® Live login isn't working — what should I try?

Update firmware and app, try another USB cable/port, check drivers/permissions, then test on another computer.

Can I recover my wallet without the device?

Yes — with your 24-word recovery phrase on a compatible hardware wallet. Do not enter the phrase into websites.

Does Ledger® reset 2FA for external services?

No — Ledger® cannot reset third-party 2FA; contact the service provider for those flows.

How do I move funds from a Trezor to Ledger®?

Prefer hardware-to-hardware methods or coin-specific guides. Avoid directly transferring seed phrases across devices.